BNSF Carload: 2023 Christmas and New Year's Operating Plan

TRAIN SERVICE
This year, BNSF will observe the Christmas holiday on Sunday, December 24, and Monday, December 25, and the New Year's holiday on Sunday, December 31, and Monday, January 1, 2024.

Train service will not be curtailed due to the holidays; however, BNSF plans to minimize the number of yard, local and road-switch assignments at terminals during the holidays consistent with customer activity and volume demand. Connecting carriers who have reduced operations for the holidays may cause delays on interline traffic.

Please refer to Demurrage Tariff 6004-C to review the free time and charges for Christmas and New Year's.

CUSTOMER SUPPORT
For interactive tracking 365 days a year, please use BNSF’s Tracking tool by logging in with your username and password. If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673.

Customer Support will maintain a limited staff on Christmas Eve and New Year's Eve until 6 p.m. Normal coverage will resume on the Tuesday following each holiday.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.