BNSF Coal: Labor Day Operating Plan

This year, BNSF will observe the Labor Day holiday on Monday, September 2. Coal trains - both loaded and empty - will continue to operate according to normal schedules. 

CUSTOMER SUPPORT 
For interactive tracing 365 days a year, please use BNSF’s Tracing web tool by logging in to the BNSF Customer Portal with your username and password and selecting the Trace tab on the Home page. If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673.
 
Customer Support will maintain a limited staff on Labor Day. Normal coverage will resume on Tuesday, September 3.
 
Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.