BNSF Intermodal: 2023 Christmas and New Year's Operating Plan

TRAIN SERVICE
This year, BNSF will observe the Christmas holiday on Sunday, December 24, and Monday, December 25, and the New Year's holiday on Sunday, December 31, and Monday, January 1, 2024.

The number of trains operating on BNSF track is typically lower over the Christmas and New Year's holidays due to reduced freight volume. BNSF's Intermodal holiday operating plan will adjust operations to account for this potential reduction in traffic. As a result, shipments from Sunday, December 24, through Wednesday, January 3, 2024, may experience delays of approximately 24 to 48 hours. Connecting carriers who have reduced operations for the holidays may cause delays on interline traffic.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period. As a reminder, BNSF will add a standard $150 credit for every unit that outgates on a BNSF storage holiday (as defined in BNSF’s Intermodal R&PG) from any BNSF-operated intermodal facility (Group 1 or 2). Storage credits can be accessed and applied to any unit at any BNSF facility via the Storage Credit Tool at BNSF.com.

CUSTOMER SUPPORT
For interactive tracking 365 days a year, please use BNSF’s tracking tool by logging in with your username and password. If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673.

Customer Support will maintain a limited staff on Christmas Eve and New Year's Eve until 6 p.m. Normal coverage will resume on the Tuesday following each holiday.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.